Challenge
Every day, the customer support experts of the rental department of TVH Equipment manually process a big amount of orders that arrive via email.
Results
The operational gain makes it possible for us to deliver more qualitative work with the same amount of people.
Challenge
Thousands of incoming sales orders are moving through Atlas Copco's 80+ customer centers via mail. In addition, clients can place webshop orders.
Solution
Based on Atlas Copco's needs, we trained an AI model that not only processes incoming sales orders and PO confirmations, but also the XML/CSV orders coming in via the website.
Challenge
Every day, hundreds of order confirmations arrive in Van Marcke's mailbox. Usually, this information is embedded in a pdf file which has to be processed manually.
Results
"Klassif.ai results in ten hours saved per day on average. This is an immense amount of time that we can use for value-adding tasks now."
